Refund policy

Return and Refund Policy

Cup & Thorn roasts and packs coffee in small batches. Because roasted coffee is a perishable food product, we do not accept ordinary returns or exchanges.

Damaged, incorrect, or defective orders

If your order arrives damaged, contains the wrong item, or has another material problem, please contact us at cupandthorn@gmail.com within 7 days of delivery. Include your order number, a description of the problem, and reasonable photographs of the shipping box, packaging, and affected product when relevant.

When a claim qualifies, Cup & Thorn may resolve it with a replacement, store credit, or refund, depending on the circumstances and product availability. You do not need to mail damaged or incorrect coffee back unless we specifically ask you to do so.

Flavor preferences

Coffee flavor is subjective. A coffee that does not match a customer’s personal taste does not automatically qualify for a refund or replacement. We still encourage you to contact us if you have a concern so we can understand what happened and respond reasonably.

Order changes and cancellations

Please contact us as soon as possible if you need to change or cancel an order. We will make reasonable efforts to help before roasting or fulfillment begins, but changes and cancellations cannot be guaranteed after preparation has started or the order has shipped.

Refund timing

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund after Shopify processes it.

Contact

For questions about an order or this policy, email cupandthorn@gmail.com.